RETURN AND REFUND POLICY
RETURN AND REFUND POLICY
Last updated: May 17, 2026
This policy applies to orders placed on the shopnervia.com website.
LEGAL RIGHT OF WITHDRAWAL
Consumer customers have a legal period of 14 days from receipt of their order to exercise their right of withdrawal, subject to applicable legal exceptions.
To exercise this right, the customer must contact us at:
contact@shopnervia.com
The customer must provide their order number, name, email address, and a clear statement confirming their intention to withdraw from the purchase.
RETURN CONDITIONS UNDER THE RIGHT OF WITHDRAWAL
To be accepted under the right of withdrawal, the product must be returned:
- Unused
- Unopened
- With its security seal intact
- Complete
- In its original packaging
- In a condition suitable for resale
For hygiene and safety reasons, dietary supplements that have been opened, used, or unsealed cannot be returned under the right of withdrawal.
60-DAY MONEY-BACK GUARANTEE
In addition to the legal right of withdrawal, Nervia offers a 60-day money-back guarantee on its Rhodiola rosea capsules.
This guarantee allows the customer to request a refund within 60 days of receiving their order.
To submit a request under this guarantee, the customer must contact our customer service at:
contact@shopnervia.com
The message must include:
- The order number
- The email address used when placing the order
- A brief explanation of the request
The money-back guarantee is limited to one request per customer and per household.
This guarantee applies exclusively to orders placed on shopnervia.com.
Any return shipping costs are the customer's responsibility, except in the event of an error on our part or if the product was received damaged.
This commercial guarantee does not affect the customer's legal rights.
RETURN PROCEDURE
Before returning a product, the customer must contact our customer service at:
contact@shopnervia.com
Our team will provide return instructions by email.
No return address should be used without prior confirmation from customer service.
No product should be returned before contacting our customer service.
RETURN ADDRESS
The return address will be provided by email after contacting our customer service.
This procedure ensures that the return is sent to the correct location and helps limit the risk of loss or processing errors.
RETURN SHIPPING COSTS
Return shipping costs are the customer's responsibility, except in the event of an error on our part or if the product was received damaged.
We recommend using a trackable shipping service. We cannot be held responsible for a return package that is lost or not delivered.
REFUNDS
Once the return and/or refund request has been received and reviewed, we will notify the customer by email of the approval or rejection of their refund.
If the refund is approved, it will be processed to the payment method used for the order.
The time it takes for the refund to appear in the customer's account depends on their bank or payment provider.
DAMAGED, INCORRECT, OR INCOMPLETE PRODUCTS
If the customer receives a damaged, incomplete, or incorrect product, they must contact our customer service as soon as possible at:
contact@shopnervia.com
The message must include:
- The order number
- A description of the issue
- Photographs of the product received
- Photographs of the package, if necessary
After reviewing the request, we may offer an appropriate solution, such as a replacement, reshipment, or refund.
ALREADY SHIPPED ORDERS
An order that has already shipped can no longer be cancelled immediately.
The customer must wait to receive the package, then follow the return procedure, provided the applicable conditions are met.
ORDER MODIFICATION OR CANCELLATION
For any request to modify or cancel an order, the customer must contact us within 12 hours of placing the order at:
contact@shopnervia.com
After this period, we cannot guarantee that the order can be modified or cancelled.
CONTACT
For any questions regarding a return or refund, please contact us at:
contact@shopnervia.com