TERMS AND CONDITIONS OF SALE
TERMS AND CONDITIONS OF SALE
Last updated: May 17, 2026
These Terms and Conditions of Sale govern all purchases made on the shopnervia.com website, operated by PIKA COMMERCE LLC.
By placing an order on the website, the customer confirms that they have read and accepted these Terms and Conditions of Sale.
SELLER INFORMATION
The shopnervia.com website is operated by:
PIKA COMMERCE LLC Limited Liability Company (LLC) 8206 Louisiana Blvd NE, Ste A #6017 Albuquerque, New Mexico 87113 United States
Email: contact@shopnervia.com Phone: +1 929 583 4246 Trade name: Nervia
PRODUCTS
Nervia sells dietary supplements, including capsules made from Rhodiola rosea.
The essential characteristics of each product are described on the corresponding product pages. Customers are encouraged to carefully read all available information before placing an order.
The products sold on this website are not medications. They are not intended to diagnose, treat, cure, or prevent any disease.
If in doubt, or if undergoing medical treatment, pregnant, breastfeeding, allergic, dealing with a specific health condition, or taking medication, customers are advised to consult a qualified healthcare professional before using the products.
Dietary supplements should be used as part of a varied, balanced diet and a healthy lifestyle.
PRICING
Prices displayed on the website are shown in the currency presented at the time of purchase.
PIKA COMMERCE LLC reserves the right to change its prices at any time. The applicable price is the one displayed at the time the customer confirms their order.
Any applicable fees, taxes, or additional information will be indicated before the order is finally confirmed.
FREE SHIPPING
Shipping is free for orders placed on shopnervia.com, unless otherwise clearly indicated before order confirmation.
PLACING AN ORDER
The customer selects the desired products, adds them to their cart, provides shipping and payment information, and then confirms the order.
Before confirming the order, the customer can review the order details, correct any errors, and check the total price.
Confirming the order constitutes acceptance of these Terms and Conditions of Sale.
PAYMENT
Payment is made online using the payment methods available on the website.
The order will be processed once payment is authorized. In the event of payment refusal, suspected fraud, incomplete information, or any other irregularity related to the order, PIKA COMMERCE LLC reserves the right to suspend or cancel the order.
ORDER CONFIRMATION
Once the order is confirmed, the customer will receive a confirmation email at the address provided when placing the order.
The customer is responsible for the accuracy of all information provided, including their email address, phone number, and shipping address.
ORDER MODIFICATION OR CANCELLATION
To request a modification or cancellation of an order, the customer must contact us within 12 hours of placing the order at:
contact@shopnervia.com
After this period, we cannot guarantee that the order can be modified or cancelled, particularly if it is already being prepared or has already been shipped.
SHIPPING
Orders are sent to the shipping address provided by the customer when placing the order.
Estimated delivery times are as follows:
- Europe: 6 to 8 business days
- International destinations, overseas territories, and remote areas: up to 15 business days
These timeframes are provided for informational purposes only. They may vary depending on the destination, time of year, carrier, customs inspections, public holidays, or circumstances beyond our control.
ORDER TRACKING
Once the order has shipped, the customer will receive an email containing available tracking information.
The customer can also track their order from the "Track My Order" page available on the website.
INCORRECT SHIPPING ADDRESS
The customer is responsible for the accuracy of the shipping address provided when placing the order.
If an address error is reported within 12 hours of placing the order, our customer service team will make reasonable efforts to correct it before shipment.
Once the order has shipped, no address changes can be guaranteed.
PIKA COMMERCE LLC cannot be held responsible for a failed or delayed delivery caused by an incorrect, incomplete, or outdated address provided by the customer.
LEGAL RIGHT OF WITHDRAWAL
In accordance with the rules applicable to distance selling, consumer customers have a legal period of 14 days from receipt of their order to exercise their right of withdrawal, subject to applicable legal exceptions.
To exercise this right, the customer must contact our customer service at:
contact@shopnervia.com
The product must be returned in its original condition, complete, unused, unopened, with its security seal intact, and in its original packaging.
For hygiene and safety reasons, dietary supplements that have been opened, unsealed, or used cannot be returned under the legal right of withdrawal.
60-DAY MONEY-BACK GUARANTEE
In addition to the legal right of withdrawal, Nervia offers a 60-day money-back guarantee on its Rhodiola rosea capsules.
This guarantee allows the customer to request a refund within 60 days of receiving their order, subject to the following conditions:
- The request must be sent to contact@shopnervia.com.
- The customer must provide their order number.
- The guarantee is limited to one request per customer and per household.
- The guarantee applies exclusively to orders placed on shopnervia.com.
Return shipping costs are the customer's responsibility, except in the event of an error on our part or if the product was received damaged.
This commercial guarantee does not affect the customer's legal rights.
RETURNS
Before returning a product, the customer must contact our customer service at contact@shopnervia.com to obtain return instructions.
No return address should be used without prior confirmation from our customer service team. The return address and procedure to follow will be provided by email after the request has been reviewed.
Return shipping costs are the customer's responsibility, except in the event of an error on our part or if the product was received damaged.
The customer remains responsible for the package until it is received by our returns department. We recommend using a trackable shipping service.
REFUNDS
Once the request has been received and approved, the refund will be processed to the payment method used for the order.
The time it takes for the refund to appear in the customer's account may vary depending on their bank or payment provider.
Any original shipping fees are non-refundable, except in the event of an error on our part or if the product was defective.
DAMAGED, INCORRECT, OR INCOMPLETE PRODUCTS
If the customer receives a damaged, incomplete, or incorrect product, they must contact our customer service as soon as possible at:
contact@shopnervia.com
The message must include:
- The order number
- A description of the issue
- Photographs of the product received
- Photographs of the package, if necessary
After reviewing the request, we may offer an appropriate solution, such as a replacement, reshipment, or refund.
PACKAGE MARKED AS DELIVERED BUT NOT RECEIVED
If tracking information indicates that the package was delivered but the customer did not receive it, the customer should check with neighbors, the building concierge, a pickup point, the local post office, or the relevant carrier.
The customer should then contact our customer service with their order number so that we can assist them with the appropriate steps.
PRODUCT AVAILABILITY
Products are offered while supplies last.
If a product becomes unavailable after an order has been placed, the customer will be notified by email. A replacement product, an extended delivery time, or a refund may then be offered.
PERSONAL DATA
Personal data collected when placing an order is processed in accordance with our Privacy Policy, available on the website.
INTELLECTUAL PROPERTY
All content available on shopnervia.com belongs to PIKA COMMERCE LLC or its partners.
Any unauthorized reproduction or use is prohibited.
CUSTOMER SERVICE
For any questions, customers can contact our customer service using the following details:
Email: contact@shopnervia.com Phone: +1 929 583 4246
GOVERNING LAW
These Terms and Conditions of Sale are governed by the laws applicable to PIKA COMMERCE LLC, without prejudice to the mandatory rights afforded to the consumer in their country of residence.
CONTACT
For any questions regarding these Terms and Conditions of Sale, please contact us at:
contact@shopnervia.com